Burnout in aged care workers: The impact of work-home conflict and patient aggression
As populations around the world age, the demand for aged care services also increases. Because the success of aged care services depends on the interpersonal skills and psychological well-being of aged care workers, it is important to understand the psychological demands facing individuals working in aged care settings. This study assessed the relative impact of work–home conflict and patient verbal and physical aggression on levels of burnout among aged care workers. An online questionnaire was completed by 161 Australian aged care workers and comprised the Maslach Burnout Inventory—General Survey, Survey Work–Home Interaction—Nijmegen, and Violence and Aggression Health Care Questionnaire. Hierarchical regression analyses indicated that (a) verbal aggression by patients and work obligations on home life predict exhaustion, (b) work obligations on home life predict cynicism, and (c) levels of professional efficacy were positively associated with the number of children an aged care worker has. This study has important implications on 3 fronts: (a) to understand and better facilitate the psychological well-being of aged care workers, (b) to empirically inform human resource policies and practices to increase organizational performance, and (c) to ensure optimal care and safety of older adult clients accessing aged care services.
Nandan, C., MacDonald, J. B., & Wiener, K. K. K. (2022). Burnout in aged care workers: The impact of work-home conflict and patient aggression. Traumatology. Advance online publication. https://doi.org/10.1037/trm0000365
- Published: Apr, 2022
- Type: Journal article
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